Cancellation Policy

Cancellation Policy

At HomeTrendCart.com, we understand that sometimes you may need to cancel an order.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, contact our customer support team as soon as possible with your:

  • Order number

  • Name

  • Phone number

  • Reason for cancellation

Once an order has been dispatched or handed over to the shipping partner, cancellation may no longer be possible.

Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.

The time required for the refund to appear in your account may depend on the payment gateway and your bank.

Cash on Delivery Orders

For COD orders that have not yet been dispatched, cancellation requests may be accepted.

If a COD order has already been dispatched, cancellation may not be possible. In such cases, you may need to follow our applicable return or refusal procedure.

Repeatedly placing and cancelling COD orders may result in restrictions on future COD availability.

Cancellation by HomeTrendCart

We reserve the right to cancel an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Delivery restrictions

  • Suspicious or fraudulent activity

  • Incorrect customer information

  • Unavoidable operational circumstances

If we cancel a prepaid order, an applicable refund will be processed.

Contact Us

For cancellation requests:

Email: [Your Customer Support Email]
Phone: [Your Customer Support Number]

Please include your order number when contacting us.

Last Updated: August 2026